Terms of Service

Last updated: November 14, 2025

These Terms of Service ("Terms") govern your access to and use of LeadMachine (operated by MistaJohn, Inc.) ("Service", "we", "our", "us"), including https://leadmachine.fyi and https://app.leadmachine.fyi. By accessing or using LeadMachine, you ("User", "you", "your") agree to be bound by these Terms.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICE.

1. Acceptance of Terms

By creating an account, accessing, or using LeadMachine, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

These Terms constitute a legally binding agreement between you and LeadMachine. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Eligibility and Account Requirements

2.1 Age and Business Use

  • You must be at least 18 years of age to use LeadMachine
  • LeadMachine is intended for business and commercial use only
  • You must have the legal capacity to enter into binding contracts
  • If using on behalf of a company, you must be authorized to act on its behalf

2.2 Account Information

  • You must provide accurate, complete, and current information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized access or security breach
  • You are solely responsible for all activities under your account
  • You may not share your account credentials with others

2.3 Account Security

  • Use a strong, unique password for your account
  • Enable two-factor authentication when available
  • Do not use the same password across multiple services
  • Log out from shared or public devices

3. Acceptable Use Policy

3.1 Permitted Use

You may use LeadMachine to:

  • Manage customer relationships and lead data for legitimate business purposes
  • Store and organize contact information you have lawfully obtained
  • Connect authorized third-party integrations (Shopify, MailChimp, WordPress, etc.)
  • Use AI-powered features for business intelligence and lead enrichment
  • Collaborate with team members within your organization

3.2 Prohibited Activities

You agree NOT to:

  • Use the Service for any illegal, fraudulent, or unauthorized purpose
  • Violate any applicable laws, regulations, or third-party rights
  • Scrape, harvest, or collect data from the Service using automated means
  • Reverse engineer, decompile, or attempt to extract source code
  • Bypass, circumvent, or disable security features or access controls
  • Upload malware, viruses, or malicious code
  • Interfere with or disrupt the Service or servers
  • Impersonate any person or entity, or misrepresent your affiliation
  • Access another user's account without permission
  • Use the Service to send spam, unsolicited communications, or violate CAN-SPAM Act
  • Store or transmit illegal content or content that violates third-party rights
  • Use the Service to compete with LeadMachine or develop a competing product
  • Resell, sublicense, or redistribute the Service without authorization
  • Remove, alter, or obscure any proprietary notices or branding

3.3 Data Compliance

  • You must comply with all applicable data protection laws (GDPR, CCPA, CAN-SPAM, etc.)
  • You are responsible for obtaining necessary consents to collect and process contact data
  • You must honor opt-out requests and maintain suppression lists
  • You must not upload data obtained through illegal means

4. Service Features and Integrations

4.1 CRM Platform

LeadMachine provides a cloud-based CRM platform with features including:

  • Lead management and organization
  • Contact storage and tracking
  • Custom fields, tags, statuses, and types
  • Team collaboration and user management
  • Activity logging and change tracking

4.2 Third-Party Integrations

When you connect third-party services:

  • Shopify: You authorize access to customer and order data via OAuth
  • MailChimp: You authorize syncing of subscriber lists and campaigns
  • Instagram/Meta: You authorize access to public business profile data
  • WordPress: You authorize capture of form submissions from your websites
  • You are responsible for compliance with each platform's terms of service
  • We do not access private data without your explicit authorization
  • You can disconnect integrations at any time

4.3 AI-Powered Features

  • AI enrichment uses publicly available data and AI models (Google Gemini)
  • Social lookup retrieves publicly accessible social media profiles
  • AI-generated summaries are provided for informational purposes only
  • You are responsible for verifying accuracy of AI-generated content
  • We do not guarantee accuracy or completeness of enriched data

5. Data Ownership and Rights

5.1 Your Data

  • You retain all ownership rights to data you upload or create in LeadMachine
  • Your CRM data, leads, contacts, and notes remain your property
  • You can export your data in standard formats at any time
  • You can delete your data or request account closure

5.2 Our Rights

  • You grant us a limited license to process your data to provide the Service
  • We may use anonymized, aggregated data for analytics and improvements
  • We retain ownership of the LeadMachine platform, code, and branding
  • Our intellectual property includes all trademarks, logos, and copyrights

5.3 Feedback and Suggestions

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use them without compensation or obligation.

6. Fees and Payment

6.1 Subscription Plans

  • LeadMachine offers various subscription plans with different features and pricing
  • Pricing is displayed at https://leadmachine.fyi/pricing
  • Fees are charged in advance on a recurring basis (monthly or annually)
  • All fees are in U.S. Dollars unless otherwise stated

6.2 Payment Terms

  • Payment is processed securely through Stripe
  • You authorize recurring charges to your payment method
  • You are responsible for all taxes and fees associated with your purchase
  • If payment fails, we may suspend or terminate your account
  • You must keep your payment information current

6.3 Refund Policy

  • Fees are non-refundable except as required by law
  • You may cancel your subscription at any time
  • Cancellation takes effect at the end of the current billing period
  • No partial refunds for unused portions of a billing cycle

6.4 Price Changes

  • We reserve the right to change pricing with 30 days' notice
  • Price changes apply to renewals, not current billing periods
  • You may cancel before renewal if you disagree with new pricing

7. Service Availability and Support

7.1 Service Uptime

  • We strive to provide reliable, uninterrupted service
  • We do not guarantee 100% uptime or error-free operation
  • Scheduled maintenance will be announced when possible
  • We are not liable for downtime, outages, or data loss

7.2 Service Modifications

  • We may modify, update, or discontinue features at any time
  • We will provide notice of material changes when feasible
  • Continued use after changes constitutes acceptance

7.3 Customer Support

  • Support is provided via email at [email protected]
  • We provide in-app support ticket submission
  • Support response times vary by plan level
  • We do not guarantee specific response times

8. Termination and Suspension

8.1 Termination by You

  • You may cancel your account at any time through account settings
  • Cancellation takes effect at the end of the current billing period
  • You are responsible for exporting your data before cancellation
  • Upon cancellation, your data will be deleted within 30 days

8.2 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms of Service
  • Engage in fraudulent or illegal activity
  • Abuse or misuse the Service
  • Fail to pay fees when due
  • Compromise security or harm other users

8.3 Effect of Termination

  • All licenses and rights granted to you immediately cease
  • You must stop using the Service
  • We may delete your account and data
  • You remain liable for fees accrued before termination
  • Sections that by their nature should survive (liability limitations, etc.) remain in effect

9. Disclaimers and Limitations of Liability

9.1 "AS IS" Service

LEADMACHINE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Warranties of merchantability, fitness for a particular purpose, or non-infringement
  • Guarantees of uninterrupted, error-free, or secure operation
  • Guarantees of accuracy, completeness, or reliability of content
  • Warranties regarding third-party integrations or AI-generated content

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not liable for loss of profits, data, revenue, or business opportunities
  • Our total liability is limited to the amount you paid us in the 12 months preceding the claim
  • We are not liable for damages caused by third-party integrations, force majeure, or your misuse

9.3 Third-Party Services

  • We are not responsible for third-party services (Shopify, MailChimp, etc.)
  • Your use of third-party services is governed by their own terms
  • We do not guarantee compatibility or continued availability of integrations

10. Indemnification

You agree to indemnify, defend, and hold harmless LeadMachine, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any laws or third-party rights
  • Your data or content uploaded to the Service
  • Your negligence or willful misconduct

11. Dispute Resolution

11.1 Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

11.2 Jurisdiction

Any disputes arising from these Terms or the Service shall be resolved in the state or federal courts located in Brevard County, Florida. You consent to personal jurisdiction in these courts.

11.3 Informal Resolution

Before filing a lawsuit, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve the dispute in good faith.

11.4 Class Action Waiver

YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes:

  • The "Last updated" date will be revised
  • Material changes will be highlighted or communicated via email
  • You may be required to re-accept the updated Terms
  • Continued use of the Service after changes constitutes acceptance
  • If you disagree with changes, you must stop using the Service

We encourage you to review these Terms periodically to stay informed of updates.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LeadMachine regarding the Service.

13.2 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

13.4 Assignment

  • You may not assign or transfer these Terms without our written consent
  • We may assign these Terms in connection with a merger, acquisition, or sale of assets

13.5 Force Majeure

We are not liable for failures or delays caused by events beyond our reasonable control (natural disasters, war, pandemics, internet failures, etc.).

13.6 Export Control

You agree to comply with all applicable export control and economic sanctions laws. You may not use the Service if you are in a country subject to U.S. embargo.

13.7 Notices

All notices must be in writing and sent to:

14. Contact Information

For questions about these Terms of Service, please contact us:

Legal: [email protected]

Support: [email protected]

Website: https://leadmachine.fyi

Mailing Address: 320 Banyan Way, Melbourne Beach, FL 32951

These Terms of Service are effective as of November 14, 2025 and apply to https://leadmachine.fyi and https://app.leadmachine.fyi

By using LeadMachine, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.